Snapshot 20151004 9 copy

Leslie English

Manager

"There are no secrets to success. It is result of preparation, hard work, and learning failure."

- Colin Power

Head

Trustworthy & Reliable 

I help the business run more smoothly and ensure that tasks are seen through to completion. I believe in leading by example and taking steps to ensure the work is completed according to the employer's standards. Developing a trusting relationship between the team members is very important to me as a leader. This foundation of trust and respect will create an engaged, committed, and a high performance from the team.

Handsss

Optimistic Professional 

I believe in always being a visionary and in turning negative situations into positive situations. Friendly, helpful and I have a natural gift for putting people at ease. During my time as a Court Appointed Special Advocate, I worked with children and parents to create and implement action plans for the juvenile court system. Resolved placement issues in the best interest of the child and provided individual attention to children to meet their educational needs and requirements.  In this position, I remained calm and optimistic for the children and parents during their time of need. 

Ladder

Confident & Knowledgeable  

As a manager with 10 years of profits and nonprofit business and organizational experience, I have a lot of knowledge of technical and human relations duties . My human relations skills include but not limited to, training employees, addressing their needs and fostering a workplace culture. I have the ability to analyze and see the relationships between various parts and as a whole. While working as a Front Office Manager, I am responsible for many of the daily operations such as, administration reports, medical billing and managing front office staff members.

About Me

Dynamic Operations Manager with more than 10 years of for profits and nonprofit business and organizational experience. Demonstrated expertise with accounts payable and receivable, third party billing, and hiring customer services staff for medical, hospitality and social services operations. Proven staff management experience for teams of up to 20 members. Skilled at streamlining medical office, hotel front desk, housekeeping and maintenance operations to increase efficiency and customer service. Strong customer service management experience building solid employee teams to meet and exceed customer expectations for maximum satisfaction.

Education

  • Strayer

    Strayer University

    Master of Business Administration / Concentration in Health Care

  • Logo

    Essex County College

    Associates of Applied Science Business Administration

  • Fdulogo

    Fairleigh Dickinson University

    Bachelor of Science in Business Management

Social Media

Find Me

Experience

  • V

    2012 - CURRENT

    Front Office Manager

    Southern Jersey Family Medical Center

  • Bb

    2007 - 2012

    Court Appointed Special Advocate

    Clayton County Juvenile Court

  • Bg

    2006 - 2012

    Substitute Teacher

    Clayton County School

  • Hh

    2006 - 2012

    Guest Services Represntative

    Comfort Inn and Suite

Skills

  • Management
  • Customer Services
  • Microsoft Office
  • Human Relations
  • Account Payable
  • Time Management
  • Budgets
  • Training
  • Third Party Billing
  • Teaching
  • Oral / Written Communications
  • AP / AR
  • Office Administration
  • Hiring / On-Boarding
  • Strategic Planning
  • Interviews
  • Hospitality
  • Payroll
  • Customer Satisfaction
  • Team Leadership / Motivation
  • Office Administration